Delivering the value your clients expect relies on having an effective operating model. Every element of your business should be contributing towards providing a high level of service as efficiently as possible. We’ll make sure your organisation is set up to do this and achieve its long-term goals.
We will assess whether the systems you have in place are capable of meeting your current business needs. We’ll also make sure you have the skills, processes and technology to take advantage of opportunities coming around the corner.
Through one-to-one interviews with key people in your business, group workshops and a thorough review of client policies, processes and procedures, we will assess if your operating model is fit for purpose.
We will identify where there are gaps, blind spots and inefficiencies in how your business functions. We can then define what needs to be done to overcome them and how to encourage colleagues to embrace this change.
Based on those definitions we will develop an operating model that delivers an exceptional service for your clients. As your business grows and becomes more complex it’s critical all its processes are transparent, work smoothly together and are agile enough to adapt to changing demand.
A multi-national client that provides tech solutions to the financial sector was frustrated by its below par productivity. Its processes and data gathering were inconsistent across different locations and the professional services automation (PSA) it had introduced 18 months before wasn’t being used effectively.
We assessed the existing operating model against industry best practice, identifying areas and actions for improvement. This included defining a new target operating model and creating a business case to replace their existing PSA with one better suited to their needs and goals.
They supported our recommendations. We then used the knowledge we had gathered during our assessment process to drive the configuration and testing of the new PSA, and support a successful global roll out.
Is your operating model struggling to keep up with your growing business? Or is it simply not functioning as effectively as you’d like? Get in touch to find out how we can help.Contact Us