Transforming A Big Four Consultancy’s Operations Across 19 Countries

The Central European operation of a Big Four consultancy, spanning 19 countries, was facing significant operational challenges. Relying on a legacy Professional Services Automation (PSA) platform, the client was challenged with inconsistent business processes and procedures across different regions.

Transforming Legacy Systems of a Global HR Services Provider into a Unified PSA Platform

Case studies The Challenge A Global HR Services Provider, operating across 16 countries, faced a daunting challenge: transforming their complex legacy systems into a unified Professional Services Automation (PSA) platform. Inconsistencies in management information across different countries and service lines were rampant due to poor integration among their interconnected systems. This hindered the efficient running […]

Integrating a PSA across a leading UK-based Pension Administration Provider

Case studies The Challenge A leading UK-based provider of pension administration, with a robust clientele and a significant workforce post-acquisition, sought to swiftly integrate a recently acquired actuarial consulting firm into their operations. The acquisition was a strategic move aimed at enhancing their service offerings and expanding their business reach. The client envisioned migrating the […]

Transforming Operations and Enablement of a Global Payroll and HR Technology and Services Provider

Case studies The Challenge A prominent European-based enterprise aimed to modernise and standardise its operations and technology infrastructure. Tasked with managing a convoluted network of legacy systems across different regions and service sectors, the company sought a comprehensive Professional Services Automation (PSA) solution to streamline its processes and facilitate scalability. The complexity of the ecosystem […]

Improving Operations of a Global Technology Solutions Company

Case studies The Challenge A Global Technology solutions company – based in 19 countries in Europe – faced significant challenges in its European Professional Services operation. The organisation struggled with inconsistent business processes and practices across different regions, hindering overall business performance. Moreover, they lacked comparable performance data and Key Performance Indicators (KPIs), hampering their […]