Case studies
Transforming Operations and Enablement of a Global Payroll and HR Technology and Services Provider
The Challenge
A prominent European-based enterprise aimed to modernise and standardise its operations and technology infrastructure. Tasked with managing a convoluted network of legacy systems across different regions and service sectors, the company sought a comprehensive Professional Services Automation (PSA) solution to streamline its processes and facilitate scalability. The complexity of the ecosystem necessitated careful selection and seamless integration of the right PSA solution to ensure optimal business performance.
The Solution
Kimble (now Kantata) introduced Garwood to assess the business’s readiness for transformation. Garwood’s role was to evaluate the existing operational landscape, identify key areas for improvement, and mitigate potential risks. Over a four-week period, Garwood conducted a thorough assessment, collaborating with senior subject matter experts (SMEs) from various departments within the organisation. This process included immersive Operating Model Canvas workshops and comprehensive analysis of existing processes and systems.
Garwood partnered closely with the business to implement an independent and proven PSA Business readiness assessment methodology. This approach ensured an objective evaluation and laid the groundwork for a streamlined, efficient, and fixed-price project delivery, adhering to strict timelines.
The Result
Following Garwood’s assessment and preparatory work, the business emerged with a clear roadmap for implementing the PSA solution effectively. Armed with insights gleaned from the assessment process, the company was equipped to navigate the implementation phase with minimal disruption and risk to its operations. By leveraging Garwood’s expertise and adopting a structured approach to readiness assessment, the business positioned itself for enhanced efficiency, scalability, and long-term success in its operations and technology enablement endeavours.
