Case studies
Transforming Legacy Systems of a Global HR Services Provider into a Unified PSA Platform
The Challenge
A Global HR Services Provider, operating across 16 countries, faced a daunting challenge: transforming their complex legacy systems into a unified Professional Services Automation (PSA) platform. Inconsistencies in management information across different countries and service lines were rampant due to poor integration among their interconnected systems. This hindered the efficient running and scaling of the business. Much of the day-to-day operations still relied heavily on spreadsheets and manual intervention, posing a significant constraint.
The Solution
The organisation decided to focus on the UK (non-recurring) business as the starting point for their transformation journey. Their goal was to deploy a PSA solution that could eventually be rolled out to other countries and service lines. Leveraging Garwood’s expertise in deploying PSA solutions, they opted for the Kimble (Kantata SX) solution. This choice offered seamless integration with other strategic platforms like SalesCloud, ServiceCloud, SuccessFactors, and SAP S4/Hana.
From the initial consultation to post-implementation support, Garwood provided invaluable guidance. We offered clear, prioritised recommendations for the client’s project leadership and executive team, ensuring everyone was well-informed. Understanding the nuances of the client’s challenges, risks, and opportunities associated with Kimble, we meticulously planned and executed each stage of the implementation process.
The Result
Our strategic guidance and hands-on support meant the integration project was executed seamlessly within the stipulated timeframe and budget. The client successfully transitioned the newly acquired business onto the Kantata PSA platform, realising immediate gains in efficiency and consistency across their operations. By harnessing the full potential of the platform, the client was well-positioned to deliver enhanced services to their extensive client base while streamlining internal processes. Garwood’s expertise not only ensured the success of the integration endeavour but also highlighted our reputation as trusted partners in driving business transformation through technology.
