Case studies

Transforming global HR operations with a unified PSA

The Challenge

A Global HR services provider operating across 16 countries faced a daunting challenge: improving company-wide operations by moving away from complex legacy systems onto a unified professional services automation (PSA) platform. They needed better management information across different countries and service lines to enable them to operate more efficiently and scale the business. They also needed to remove the operational constraints that were being caused by running day-to-day operations largely on spreadsheets.

The Solution

The client decided to begin its transformation in the UK, selecting Kimble (now Kantata) as the professional services automation (PSA) platform with the goal of later expanding to other countries and service lines. Garwood provided end-to-end guidance, from initial consultation through to post-implementation support. We offered clear, prioritised recommendations for the client’s project leadership and executive teams, ensuring alignment at all levels.

Drawing on our deep expertise in operational improvement and PSA deployments, we worked closely with the client to plan and execute each stage of the implementation. The Kantata platform was integrated with other core systems, including SalesCloud, ServiceCloud, SuccessFactors, and SAP S4/Hana, creating a foundation for improved business operations.

The Result

The integration project was delivered on time and within budget, enabling the successful transition of the client’s newly acquired business onto the Kantata platform. This provided immediate improvements in operational efficiency and consistency. The client was also well-positioned to extend the solution across other countries and service lines, supporting its broader transformation goals.

Garwood’s role in delivering this complex programme reinforced our reputation as a trusted partner in technology-enabled business transformation.

Who worked on this project

Simon England

Partner

David Woodhead

Associate
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