Case studies
Integrating a PSA across a leading UK-based Pension Administration Provider
The Challenge
A leading UK-based provider of pension administration, with a robust clientele and a significant workforce post-acquisition, sought to swiftly integrate a recently acquired actuarial consulting firm into their operations. The acquisition was a strategic move aimed at enhancing their service offerings and expanding their business reach. The client envisioned migrating the newly acquired business onto their existing Kantata PSA platform within a tight timeframe of two months. The primary goal was to leverage the platform to drive heightened efficiency and uniformity across their operations. To achieve this ambitious objective, they required expert guidance to navigate the complexities of the integration process, identify potential risks, and develop a comprehensive onboarding plan.
The Solution
Drawing on our extensive experience as seasoned users and implementers of PSA solutions, including Kantata, we embarked on a multifaceted approach to address the challenge. The first step involved conducting a rapid Operational Readiness review to assess the current state and identify areas for improvement. Simultaneously, we collaborated closely with the client’s business, finance, and technical teams to understand their unique requirements and challenges.
We formulated a meticulous onboarding plan that encompassed reconfiguring the Kantata platform to align with the specific needs of the acquired business, conducting thorough testing to ensure seamless functionality, and orchestrating the migration of data from the legacy systems of the acquired firm.
Additionally, we provided invaluable support to facilitate the adoption of efficient business processes, ensuring a smooth transition for the client.
Throughout the project, we provided deep expertise, practical insights, and business-led perspective. Our ability to bridge the gap between the client and Kantata subject matter experts (SMEs) proved instrumental in facilitating efficient communication and problem-solving.
The Result
Our strategic guidance and hands-on support meant the integration project was executed seamlessly within the stipulated timeframe and budget. The client successfully transitioned the newly acquired business onto the Kantata PSA platform, realising immediate gains in efficiency and consistency across their operations. By harnessing the full potential of the platform, the client was well-positioned to deliver enhanced services to their extensive client base while streamlining internal processes. Garwood’s expertise not only ensured the success of the integration endeavour but also highlighted our reputation as trusted partners in driving business transformation through technology.
