Case studies
Improving Operations of a Global Technology Solutions Company
The Challenge
A Global Technology solutions company – based in 19 countries in Europe – faced significant challenges in its European Professional Services operation. The organisation struggled with inconsistent business processes and practices across different regions, hindering overall business performance. Moreover, they lacked comparable performance data and Key Performance Indicators (KPIs), hampering their ability to assess and improve operational efficiency. Despite implementing the Kimble (now Kantata) Professional Services Automation (PSA) solution two years prior, its usage was inconsistent, and the generated information failed to deliver substantial value to the organisation.
The Solution
We undertook a comprehensive assessment of the client’s existing operating model and capabilities. Leveraging industry best practices and benchmarks, we identified areas for improvement and formulated a pragmatic deployment program. Drawing from our extensive track record and firsthand experience in leading large multinational consulting firms, we provided invaluable insights into driving performance within complex organisational structures. Additionally, we offered unique expertise in implementing PSA solutions to deliver tangible business results.
The Result
Through Garwood’s strategic guidance and hands-on support, the client successfully initiated the first phases of implementation across all 19 countries. The transformational efforts led to significant improvements in business performance, marked by streamlined processes, enhanced consistency across geographies, and the establishment of standardised KPIs. The effective utilisation of the Kantata PSA solution emerged as a cornerstone of this success, empowering the organisation with actionable insights and data-driven decision-making capabilities. Ultimately, the collaboration between the client and Garwood not only addressed existing challenges but also positioned the business for sustained growth and success in the competitive technology landscape.
