Case studies
A Fast-growing UK-based Strategic Digital Health Consultancy
The Challenge
Channel 3, a prominent consultancy in the health sector, set an ambitious goal: to double the size of their business within two years. However, this aspiration was accompanied by the recent completion of a Management Buy Out, signalling a need for a comprehensive review and overhaul of their technology infrastructure and operational model. The challenge was clear: Channel 3 required a robust strategy to support and facilitate rapid growth while driving operational efficiency at scale.
The Solution
Recognizing the critical need for expert guidance, Channel 3 engaged Garwood Solutions to provide independent advice on selecting and deploying a Professional Services Automation (PSA) solution. Garwood’s mandate was to assist in crafting a transformed operating model that could accommodate Channel 3’s growth trajectory. The scope of the project extended from initial Business Preparation, involving the analysis of existing processes and the formulation of future-state business processes and User Stories for the PSA, to the subsequent stages of Procurement and Deployment of a CMAP solution.
The Result
Through Garwood Solutions’ meticulous approach and effective communication with all stakeholders, Channel 3’s project was executed seamlessly. The deployment of the chosen PSA solution was not only delivered on time and within budget but also achieved full adoption across the organisation. This successful transformation empowered Channel 3 to navigate their growth journey with confidence, leveraging a modernised technology infrastructure and streamlined operational model to propel them towards their ambitious business objectives.
