• CLIENT STORIES

    Discover how we’ve helped our professional services clients improve their business performance and achieve their goals.

    Our team has the experience you need. Read the case studies below to find out how we’ve helped others just like you.

  • A Strategic Management Consultancy

    Garwood helped this fast-growing, disruptive, consultancy based in UK and Netherlands, successfully implement the Kimble PSA.

    The Partners wanted to standardise and industrialise their business processes to support future growth and greater efficiency – and in particular to improve scheduling of their talent pool, client billing, Associate self-billing, and time & expense capture.

    Working alongside Kimble, Garwood brought our proven PSA deployment methodology and toolset to ensure an efficient and successful 6 month implementation project – from foundation assessment, through iterative Sprints, integration, data migration and post go live adoption support. Central to the success was Garwood’s knowledge and understanding of the client’s business, operating ethos and values.

  • A Global Technology solutions company

    Garwood helped the organisation’s European Professional Services operation – based in 19 countries – significantly improve business performance.

    The client was facing challenges with the performance of the business, had inconsistent business processes and practices across geographies, and lacked comparable performance data and KPIs. They had implemented the Kimble PSA 2 years previously but it was being used inconsistently and information was of little value, and not being used.

    Garwood assessed the existing Operating model and capabilities against industry best practice and benchmarks, identified actions for improvement, formulated a pragmatic deployment programme and then supported the first phases of implementation across the 19 countries.

    Key to the success was Garwood’s Directors track record and first hand practical experience of leading and driving the performance of large multi-national consulting firms. We also brought unique insight on how to implement the Kimble PSA to deliver business results.

  • Global IT services provider

    When a top 10 global IT services provider needed to develop their resourcing model in parallel with a significant organisational change in their UK operation, we were more than up for the challenge. But with the organisation operating in over 50 countries, it was far from straightforward.

    The challenge was exacerbated by a lack of central visibility of demand, ad hoc data being held in multiple spread sheets, and managers who were protecting their key people. Senior managers were also spending too much time in internal teams and not enough time with clients, so business opportunities were being lost.

    To help solve these challenges we supported the development of a new, best-practice resourcing process for the UK, aligned to the evolving organisation structure.

    The new model improved forecasting, by bringing all data up-to-date and in one to place. It made the company more efficient, by reducing human error, the need for contractors, the time assigning resource, and the time manually creating reports. And it improved employee morale, because everyone was more aware of projects in the pipeline and what that meant for their own day to day work.

Trusted advisors to…

  • Garwood’s business process knowledge and experience was invaluable during our Kimble implementation, helping cut through some of the difficult configuration questions and achieve what was a very aggressive implementation timeline.

    Operations Director | UK-based embedded technology services provider

  • I worked with Garwood as they supported us during our implementation of a PSA platform. Their knowledge of operational best practice for professional services organisations proved invaluable as they challenged our team each time we started to fall into the trap of maintaining the status quo. The team would be an asset to any professional services firm considering process or IT change.

    Program Director | Large international technology services provider

  • I’ve had the privilege of collaborating with Graham on projects from M&A to CRM. He is a committed leader and analytical thinker who I recommend for any process, IT or change management project in the financial or professional services industry.

    Chief Information & Process Officer | Large international technology services provider

  • Businesses across the professional services spectrum have improved with our advice. Get in touch to learn how we’ve helped organisations just like yours.
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